Tesla Screen Is Frozen: Popular Causes and Solutions

Tesla screen is frozen can be a frightening experience when it happens while driving. Once it happens, one of the concerns that arise is – why is Tesla screen not responding to touch? Well, there are several potential causes of this issue.

Tesla Screen is Frozen

Fortunately, in this post, you will explore the causes behind frozen screens in Tesla vehicles and solutions to address the issue.

What Is the Reason Tesla Screen Freezes During Operation?

The reason Tesla screen freezes during operation is because of a faulty software update. Sometimes, when the software in your Tesla is updating or upgrading, issues may arise in the process. This can result in faulty software upgrades or updates that cause issues with the touchscreen display.

You can think of it like updating an app on your phone or computer. Sometimes, the update doesn’t go smoothly, and things don’t work properly afterward. In a Tesla, when there’s a problem with the software update, it can make the touchscreen freeze or stop responding when you touch it.

The touchscreen in a Tesla controls many things, like the navigation system, music, and even how the car drives. So, if there’s a mistake in the software upgrade, it can affect the touchscreen and make it act weird.

When the touchscreen freezes, it means that it’s stuck and won’t do what you want it to do. You won’t be able to change the music or use the navigation, for example. It can be a frustrating experience.

  • Streaming Music Can Cause Your Tesla Screen To Freeze

Another reason your Tesla touchscreen may freeze is streaming music on services such as Spotify. Usually, Tesla does not have a problem streaming music on these services. However, in rare cases, when there is a software miscommunication it can result in a black screen.


You may experience this bug when switching from radio to streaming using the screen’s menu. Also, streaming music requires a good internet connection to work properly. If the internet connection is weak or unstable, it can cause the music streaming service to struggle. This struggle can put extra stress on the car’s computer system, which includes the touchscreen display.

If the car’s computer system is already busy or overloaded with tasks, trying to handle the demands of streaming music can be too much for it. This can result in the touchscreen freezing or becoming unresponsive.

Imagine if you’re already doing a lot of things at once, like trying to solve a puzzle while talking on the phone and cooking dinner. It can be overwhelming and makes it difficult for you to focus on any one thing. The same goes for the car’s computer system. When it’s trying to do too much, it can get overwhelmed and cause the touchscreen to stop working properly.

  • Issues With the EMMC Can Freeze Your Tesla Touchscreen

If the Embedded MultiMedia Card (eMMC) in your Tesla has issues, it can cause the screen to freeze. The eMMC is a special memory card that stores important data and information that help your car’s computer system function properly. However, sometimes issues with this card can cause problems with the touchscreen display.

Reason Tesla Screen Freezes

Think of the eMMC as a small storage space in your car’s brain. It keeps all the important files and instructions needed for the touchscreen and other parts of the car to work correctly. But just like any storage device, the eMMC can encounter problems.

Over time, the eMMC can wear out or develop a bug from overload. This can happen because it’s used a lot and constantly writes and reads data. When the eMMC starts having problems, it can affect how the touchscreen operates. It may make the screen black, become slow, or stop responding to your touches. This issue is common to old Tesla Model X and Model S.

  • Outdated MCU Hinders the Functionality of Your Tesla Screen

Another common reason why you have a frozen Tesla screen is because of an outdated Media Control Unit (MCU). Older Tesla Model S and Model X are known to have MCUs with hardware and software bugs. These can freeze your touchscreen. Also, as the MCU ages, it may develop more issues.

The Media Control Unit (MCU) in Tesla controls and manages various media-related functions. These include the touchscreen display, audio playback, and entertainment features. However, if the MCU is obsolete, it can cause problems with the touchscreen display.

Imagine if you have an old phone or computer that doesn’t have the latest software updates or processing power. As a result, it may struggle to run certain apps or perform tasks smoothly. Similarly, an outdated MCU in your Tesla may not be able to handle the demands of the touchscreen and other media functions effectively.

What Is the Best Solution to a Frozen Tesla Screen?

The best solution to a frozen Tesla screen is a soft reset or soft reboot. When you encounter a frozen or unresponsive touchscreen in your Tesla, performing a soft reset can solve the issue. A soft reset is a simple process that involves restarting the touchscreen.

To restart Tesla screen, you need to press and hold both of the scroll wheels on the steering wheel at the same time for about 10 seconds. This action sends a signal to Tesla’s computer system, prompting it to restart the touchscreen. Think of it like giving your car a quick “refresh.”

During the soft reset, the touchscreen goes blank and the Tesla logo appears as the system restarts. After a few moments, the touchscreen should become responsive again, allowing you to navigate and control the various functions of your Tesla. Also, restarting your car can solve the issue of the Tesla screen not turning on.

Doing this helps to clear any temporary glitches or errors that may have caused the touchscreen to freeze. It’s a bit like turning a device off and on again to give it a fresh start. However, if the soft reset doesn’t solve the issue or if the frozen screen problem persists, it may be necessary to schedule a service appointment.

  • Power Cycle Reboot Breathes Life Back Into Frozen Screens

Another solution to a frozen Tesla screen is a power cycling reboot. Power cycling reboot entails completely turning off the car and turning it back on. To do this, you need to touch the Tesla logo at the top center of the touchscreen. From there, go to ‘Safety & Security’ and select ‘Power Off.’ This action shuts down the entire car, including the touchscreen and other systems.

Fixing Frozen Tesla Screen

After powering off the car, you will need to wait for a few minutes to ensure that all components have fully shut down. Once the waiting period is over, turn on the car by pressing the brake pedal. That is how to reset Tesla screen Model Y.

Alternatively, you can press the brake pedal, hold down the two scroll wheels on the steering and press the two buttons above each scroll wheel until the screen restarts. This reboot process gives the car a fresh start and can resolve any temporary issues or glitches that caused the touchscreen to freeze. It’s similar to turning off and on a computer or phone to clear any temporary errors.

After doing this, the car’s systems will restart, including the touchscreen. In most cases, this process helps restore the touchscreen’s functionality, allowing you to use it again. You can use this approach for a Tesla reboot Model 3.

  • Upgrading eMMC Rescues Your Frozen Tesla Touchscreen

You can also solve this issue by upgrading the eMMC in your Tesla. The first thing you should do is check if there is a recall for the model you are using. If the model has eMMC and MCU recall, it is likely that you will receive a replacement. For this to happen, schedule a service appointment for a Tesla specialist to inspect your card and replace obsolete eMMC with an up-to-date version.

  • MCU Upgrade Brings Life Back Into Frozen Tesla Touchscreens

Upgrading the MCU (Media Control Unit) is another way you can solve the issue of a frozen or unresponsive touchscreen in your Tesla. For instance, upgrading from MCU1 to MCU2 or MCU3, you get a newer and more advanced version. You can think of it as upgrading the brain of your Tesla’s entertainment system.

When you upgrade the MCU, you are essentially giving it a more powerful and efficient processor that can handle the demands of the touchscreen and improve overall performance. What’s more, the upgraded MCU often comes with improved hardware and software capabilities, which can help prevent freezes and make the touchscreen more responsive. It may also introduce new features and improvements to the user interface.

However, upgrading the MCU is a technical process that requires a qualified Tesla technician. This is one way of solving a Tesla screen frozen Model S in earlier models. For this, you will have to schedule a service appointment with the Tesla service center.

  • Factory Reset Solves Frozen Tesla Touchscreen Woes

A factory reset or hard reset is another way you can solve this issue. This restores the car’s software and settings back to their original factory state. Think of it as starting fresh with a clean slate. When you do such a reset, it erases all the personal settings, preferences, and data stored on the car’s computer system. This includes things like saved profiles, Wi-Fi networks, and customizations.

That said, this reset can solve software glitches or conflicts that are causing your Tesla touchscreen to freeze. It’s like giving your Tesla a complete reset to eliminate any underlying issues. However, this type of reset should be the last resort because it erases all personal data and settings. Therefore, before doing this reset, it’s advisable that you back up any important data or preferences that you want to keep.

To perform this reset, you can go to the car’s settings menu, select Safety & Security, and choose the Factory Reset option. Follow the prompts to confirm the reset, and the car will begin the process. That is how to reset Tesla screen Model 3.

After the reset is complete, your Tesla will restart with the original software and default settings. You can then set up your preferences again and see if this has solved the touchscreen issue.

  • Disconnect the Battery To Restore Touchscreen Functionality

Disconnecting your Tesla battery can solve the issue of a frozen or unresponsive touchscreen. The battery is the main power source for your car, and disconnecting it temporarily cuts off power to the car’s systems. You should let a qualified Tesla professional yo disconnect the battery.

To get started, the technician will disconnect the 12v battery followed by the main battery pack. By disconnecting the battery, you essentially give the car’s computer system a complete “reset.” This will clear any temporary glitches or errors causing the touchscreen to freeze.

After disconnecting the battery and waiting for a few minutes, you can reconnect the battery terminals. This action restores power to the car’s systems, and the touchscreen should restart along with other components. That is a brutal way of how to turn on Tesla screen which is not responding.

The battery disconnection essentially resets your Tesla, similar to restarting a computer or a phone. It can help resolve temporary issues and restore the functionality of the touchscreen.

Turning on Tesla Screen


In this post, you have explored the various factors that result in a frozen Tesla touchscreen and the corresponding solutions.

Here is a summary of what you have learned:

  • Causes of a Frozen Tesla Screen include faulty software upgrades and bugs when streaming music.
  • Other causes are issues with the Embedded MultiMedia Card and outdated Media Control Unit.
  • The solutions to this issue include a soft reboot, factory reset, eMMC or MCU upgrade, and power cycle reboot.
  • Solutions that require technical know-how require you to visit a Tesla service center.

Now that you know the causes and solutions to this issue, you can solve it more effectively for an enjoyable driving experience.

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